Privacy Policy for Zaki AI

Effective Date: 01-07-2025

This Privacy Policy explains how Zaki AI ("Zaki", "we", "our", or "us") collects, uses, and protects your information when you use our real estate sales assistant service.

By using Zaki AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

When using Zaki AI, we may collect:

  • Your name and phone number.
  • Your inquiries or questions (e.g., about properties or payment plans) to personalize your experience based on your needs.
  • Any preferences shared during conversations

b. Automatically Collected Data

Zaki AI may collect technical information including:

  • If using whatsapp or telegram, or other channel 
  • IP address inc case of a website bot channel.
  • Expressed preferences shared during conversations to tailor the personalized. response  

2. How We Use Your Information

We use the information we collect to:

  • Respond to your questions or requests
  • Provide property recommendations and insights
  • Connect you with real estate sales teams
  • Improve Zaki AI’s accuracy, functionality, and relevance
  • Analyze usage patterns to enhance the service

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Real estate developers to follow up on your requests the you expressed. 
  • Legal authorities, if required by law or to protect our rights

All third parties are bound by confidentiality agreements or data protection obligations.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for analytics purposes (in anonymized form).

5. Your Rights

You may request to:

  • Access or correct your personal data
  • Delete your information from our system
  • Withdraw consent at any time (this may impact service usage)

To make a request, contact us at: info@metrics.com.eg

6. Data Security

We implement industry-standard measures to protect your data, including encryption, access control, and secure storage. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Zaki AI is not intended for use by children under the age of 16. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via the app or email (if available).

9. Contact Us

For questions about this Privacy Policy or your data, please contact:

📧 Contact us

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